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Terms & Conditions


The following terms and conditions refer to all transactions. You have accepted these terms and conditions as soon as your order is placed. Your statutory rights are not affected by our terms and conditions.


Product information accuracy

We are always working to ensure that all information published on is accurate and up to date. Our manufacturers and suppliers supply all images and product specifications to us. The accuracy or reliability of information contained in these pages cannot be guaranteed and users of this website remain responsible for any actions taken. We reserve the right to amend product specifications without prior notice and, where dimensions are specified, these contain 3% margin either way to allow for manufacturing tolerance.


Our contract and acceptance of your order

When you place an order with this represents an offer to purchase products from us. You will be sent an initial e-mail from us confirming receipt of your order. We accept this offer when we have sent the dispatch confirmation e-mail. If there were products on your initial order that have not been confirmed as dispatched they do not form part of this contract.


Description of goods

All of the product descriptions, images and specifications on are for the sole purpose of giving an approximate description of the goods and are intended as a guide only. Due to the nature of the products we sell, it is not always practical to publish in-depth specifications. We do not accept any responsibility for preparation work carried out that is based on information and specifications provided. We recommend that you wait until you have received the order before making a start on any work.


Payment and price

All prices shown on are inclusive of VAT - but exclusive of delivery charges. Delivery charges can be viewed at anytime a product is added to your basket, or checkout delivery charge options at the Delivery Charges page. The total price payable for the goods will be shown at the time of placing the order.


Availability of goods

The products and/or services that we offer may be withdrawn at any time for any reason, and are always subject to availability. If for any reason we cannot supply the goods, you will not be charged and you will be refunded any monies that may have already been taken.


Payment methods

We accept most of the major credit and debit cards including MasterCard, Switch and Visa or payment can be . You must provide us with the exact billing address and telephone number. If we receive the incorrect details, your order will be delayed in processing and will only be processed once we have received authorisation of your card.


Typographical errors

We reserve the right to refuse or cancel any orders that are placed for products that are listed at any incorrect price due to typographical errors or incorrect pricing information received from our suppliers, taxes or duty charges.


Product guarantees will replace at our discretion, in part or whole, a product which has been agreed in writing as being defective in function due to a manufacturing problem. If the exact model is no longer available from, we will endeavour to provide the nearest equivalent from our current range.  All products should be installed in accordance with the product installation instructions provided with the product and be for domestic use only, in order to qualify for the guarantee. Products must be purchased and installed in the UK and Ireland only. This product guarantee applies to the original purchaser or end user of the goods and therefore this guarantee is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, including but not limited to general wear and tear. Care should be taken to regularly maintain hinges, toilet seats, shower hoses and cistern fittings, where applicable.



We take alot of pride when sending products out, we go the extra mile when packaging a product, our drivers are aware of how easy damages can happen so in general you will never receive a damaged item from us.

But if you have received a damaged item then we would need to be informed with 48hrs of delivery and we will arrange a replacement and collection at our own cost, failing to inform us may result in a cost to you the customer.


Delivery charges

Delivery charges are not inclusive in the price of the products. Full details and charges are explained in our delivery charge page.


Terms of guarantee - your satisfaction with our products

If you’re not completely satisfied with the products you receive, you can return them to us for a complete refund. This is subject to our Returns Policy and we must receive notification from you within 7 days of receipt of your goods.


Delivery dates

Please note that all delivery dates that we provide are always provisional. We pride ourselves on the high quality delivery service that we offer and have built a reputation for our timely deliveries. We must stress however that even if you have a confirmed delivery date we strongly advise that you do not pre-book contractors, or engage in any type of preparatory work until you have received all of your goods and are happy that they are both correct as ordered and damage free. We cannot accept any liability whatsoever in respect to late deliveries and time shall not form a part of any order or form part of the contract.


Refusal of Transaction

We reserve the right to remove or edit any content or materials on this website and also to withdraw any products or services at any time. It is our sole discretion to refuse to process a transaction for any reason. Withdrawing any products from this website will not hold us liable to either yourself or any third party whether or not that product has been sold; editing or removing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
•    Provide a delivery address that is in the United Kingdom. Please note that hotels, accommodation addresses and PO Box numbers addresses are not deemed as acceptable
•    Register by providing us with all of the following information: your name, phone number, e-mail address, payment details and other requested information
•    Possess a valid credit or debit card issued by a bank acceptable to us
•    You specifically authorise us to transmit information by making an offer to buy a product. This includes any updated information about your debit or credit card number or credit reports, to validate your credit card, to authenticate your identity, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


Payment Privacy

When you place order an order at, we require your name, billing and delivery addresses, telephone number, e-mail address, and credit card information to process your order. We do not store your credit card information. We only retain your name and contact information for our records.


Publication of Comments Online

You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow her 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Needless to say publication of negative material that is untrue will result in an action for libel against the publisher



All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements there of belong to All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.